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Store Policies

Customer Support Channels:

We are committed to providing exceptional customer support. Our knowledgeable and friendly customer care team is available to assist you via email, phone, or live chat. We aim to respond to your inquiries promptly during our designated customer support hours. Your satisfaction is our top priority, and we are here to address any questions, concerns, or issues you may have.

Privacy and Security:

At Tisanity, we prioritize the privacy and security of your personal information. We have implemented industry-standard measures to protect your data from unauthorized access or disclosure. We collect and use your information solely for order processing and to provide you with a seamless shopping experience. We do not share your data with third parties for marketing purposes without your explicit consent. 

We take your privacy seriously and comply with applicable data protection laws. While we employ advanced security technologies, please be aware that no method of data transmission is entirely foolproof. Rest assured, we continually update our security practices to ensure the ongoing protection of your personal data. If you have any questions or concerns, our customer support team at Tisanity is here to assist.

Product Quality

We take pride in offering the highest quality kombucha and tea products. Our beverages are carefully crafted using premium ingredients and undergo rigorous quality control measures. We strive to ensure that each sip delivers a refreshing and satisfying experience. If you ever encounter any concerns regarding the quality of our products, please reach out to our customer support team, and we will promptly assist you

Allergens and Dietary Information

Your health and well-being matter to us. We understand the importance of dietary considerations and the need to accommodate various preferences and restrictions. To assist you in making informed choices, we provide a clear list of our ingredients.  Additionally, we provide relevant dietary information, such as whether our products are vegan or organic. Should you have any specific dietary inquiries, please don't hesitate to contact our customer support team. We are here to help ensure that your kombucha and tea selections align with your needs.


Payment can be made online using any major credit or debit card including; VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay

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